Sales Manager/Catering Manager/Conference Center & Catering Supervisor
Sodexo Corporate Services October 2010 – Present
Sodexo at the Shedd Aquarium: -Generate sales by creating proposals, menus, banquet event orders, and event space walk-throughs for internal and external clients. -Provide financial document requests, process payments, submit weekly internal and external invoices. -Manage daytime and evening events.
Sodexo at the Federal Reserve Bank of St. Louis: -Opened and managed catering at our newly acquired account.
Sodexo at the Bank of America: -Managed two of the three Bank of America corporate conference centers in the loop for all meetings and events. Acquired our second location in September 2011. -Generated proposals, confirmed payment details, and submitted daily invoices to our bookkeeper. -Coordinated food orders, scheduling, waiters, audio/visual setups, room setups, security lists, floral, linen, menus, signage, and any additional needs the client may have had. -Produced and executed marketing strategies while gaging customer satisfaction.
Catering & Customer Service Director
Pronto Food Service, Inc., Glendale Heights, IL Dec 2004 - Aug 2010 - Coordinated the entire operation of the restaurant during scheduled shifts. - Managed and trained staff on policies, procedures, menu items, and maintaining high standards of food, service, health and safety. - Handled all cash or credit card transactions throughout the day, ran credit card reports, and counted out the registers at the end of each night. - Filled in where help was needed; creating catering packages, answering phones, waitressing, cashier, preparing menu items and desserts, and coordinating deliveries.
Founder and Independent Practitioner for Tennis Training Programs
Click on image for www.michelledtennis.webs.com
Roselle, Bloomingdale, Glendale Heights, and Itasca Park Districts August 2004 - August 2011
-Entrepreneur; first tennis instructor at all park districts.
Career and Leadership Development, Whitewater, WI Aug 2008 - May 2009 - Wrote press releases and articles for the school and local newspapers. - Developed ad campaigns and promoted events on campus. - Assessed special event and campaign successes.
Comcast Corporation, Schaumburg, IL June 2011 - Aug 2011 - Promoted Comcast through sponsoring and attending events at festivals, sporting events, and community outreach programs. - Developed and presented a recap after each Comcast event using customer responses, photos, demographic, and psychographic information.